Customer Support
Frequently Asked Questions
Find answers to your questions about our private chef services and dining experiences
Prices and costs
What is included in the price?
Prices upon request.
Are drinks included in the service price?
No. Prices upon request.
Are some days more expensive than others (weekends, holidays)?
Yes. To be discussed with the Chef.
Booking and payment
How does the booking process work?
Through email, WhatsApp, and mobile phone.
What is the minimum advance notice required for booking?
15 days.
Is a deposit required to secure the date?
Yes. Price to be determined with the Chef based on the service.
What payment methods are accepted?
Bank transfer and MBWay.
What is the cancellation policy?
Up to 72 hours before the event.
How can I contact the chef before the event to discuss details?
Through WhatsApp and mobile phone.
Gastronomy and customisation
Do they adapt menus to accommodate dietary restrictions and intolerances?
Yes. Essential information for the Chef.
Can I fully customize the menu?
Yes, but with the Chef's approval.
What type of cuisine is served?
Traditional Portuguese food.
Is there a children's menu?
Yes. Essential information for the Chef.
Do the menus change depending on the season?
Yes. Planning it with the chef.
Event plan
Is it possible to hire the service for just 2 people?
Yes. Essential information for the Chef.
Does the chef serve the dishes at the table or just cook?
Both situations apply, but this was previously agreed upon by both parties.
Does the service include cleaning the kitchen at the end?
Yes. Essential information for the Chef.
How long does a full service take, from arrival to departure?
Typically, the service can last up to 4 hours, but it always depends on the number of people.
Does the chef work alone or with a team?
Both options, if necessary.
Equipment and utensils
What equipment is needed for the job?
A complete and functional kitchen.
Does the chef bring dishes and cutlery?
No. The customer has to provide them.
Logistics and venue
Does the chef bring the necessary ingredients and utensils?
Yes, and in the case of utensils (if needed) for preparing certain dishes.
Do I need to have special equipment at home?
No.
Can the service be performed in spaces other than private homes (e.g., villas, offices)?
Yes. Essential information for the Chef to know.
Are there any additional travel costs?
Yes. It depends on the area of travel.
What is the Chef's area of travel?
Districts: Porto, Braga, Viana do Castelo, Aveiro and Vila Real. Other areas to be defined with the Chef.