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Terms & Conditions

1. Company Identification and Activity

This online platform is owned and managed by:

  • Company: Guest at Home
  • NIPC: 204 297 516
  • Registered office: Rua Padre António Porto, 14, 1.º B, 4460-282 Senhora da Hora, Portugal
  • Email: geral@guestathome.pt
  • Contact: 966 018 412
  • Website: guestathome.pt

Guest at Home provides personalised dining services, including private at-home chef services, private dining experiences, corporate events and other associated services.

2. Use of the Website

The Guest at Home website is intended for the promotion of the services provided by the company and for making available tools for contact and interaction with users.

All content on the website, including texts, images, design, logos and platform structure, is protected by the applicable legislation on copyright and intellectual property.

2.1. The user undertakes not to copy, reproduce, modify, distribute or use any website content without the prior and express authorisation of Guest at Home.

2.2. It is also prohibited to attempt to improperly access the platform's IT systems, carry out reverse engineering or any attempt to obtain the internal workings of the website.

2.3. Guest at Home reserves the right to limit or suspend access to the website whenever there is misuse of the platform or breach of these Terms and Conditions.

3. Object

These Terms and Conditions govern:

  1. The use of the website;
  2. The consultation of content and service demonstrations;
  3. The submission of quotation requests through the contact form;
  4. The provision of private at-home chef services;
  5. The conditions for booking services;
  6. The payment methods applicable to the contracted services;
  7. The rights and duties of clients and of Guest at Home.

4. Acceptance of the Conditions

By using the website or contracting any service, the user declares that they:

  • Have read and understood these Terms and Conditions;
  • Fully accept the rules established herein.

Guest at Home reserves the right to change these terms at any time, with the version in force at the date of contracting being applicable.

5. Services Provided

5.1. General Information

Guest at Home provides personalised dining services, namely:

  • private at-home chef service;
  • private dining experiences;
  • organisation of corporate events;
  • organisation of personalised events;
  • services adapted to the client's preferences.

5.2. Geographic Area

The services are generally available in the districts of:

  • Porto;
  • Braga;
  • Viana do Castelo;
  • Aveiro;
  • Vila Real.

Other locations may be assessed and agreed directly with the client.

5.3. Images and Content

The images and content shown on the website and social media are purely illustrative and demonstrative, and may vary according to the type of service contracted.

6. Quotation Requests and Bookings

6.1. Contact Form

The website provides a contact form for submitting quotation requests and information about the available services.

6.2. Booking Details

For the analysis and organisation of the service, the client is asked for information such as:

  • full name;
  • telephone contact;
  • email address;
  • event location;
  • desired date and time;
  • estimated number of guests;
  • type of event;
  • dietary restrictions, allergies or intolerances;
  • other information relevant to the provision of the service.

6.2.1. For corporate events, the exact number of participants may not be mandatory, depending on the nature of the event.

6.2.2. The client must ensure that the selected location has adequate conditions for carrying out the service.

6.3. Booking Confirmation

After the request is submitted, Guest at Home will contact the client to:

  • confirm availability;
  • review the details of the event;
  • define the menu;
  • organise the logistics of the service;
  • establish the quotation for the client.

6.3.1. The booking is only considered confirmed after: (1) approval of the conditions between the parties; (2) confirmation of availability; (3) payment of the agreed deposit.

7. Conditions for Carrying Out the Service

Guest at Home's services are provided at the location indicated by the client, who must have a complete and functional kitchen available.

7.1. The supply of the ingredients necessary for preparing the dishes is also ensured, and specific utensils may be provided when required for certain preparations.

7.2. The client must provide the crockery, cutlery and other service items necessary for the meal.

7.3. No additional special equipment is required to carry out the service, other than a properly equipped kitchen in working condition.

8. Cancellation and Penalty

8.1. Cancellation of the booking by the client: The client may cancel the service with prior notice.

8.2. Penalty: Whenever the booking is cancelled within 72 hours before the scheduled service date, Guest at Home reserves the right to retain the deposit paid, as compensation for the costs of preparation, organisation and reserved availability.

9. Food Allergies and Intolerances

It is the client's responsibility to communicate in advance any:

  • food allergies;
  • intolerances;
  • dietary restrictions;
  • specific nutritional needs.

9.1. Guest at Home cannot be held liable for situations arising from the omission or incorrect communication of this information by the client.

10. Quotation

The quotation for the services provided is defined on a case-by-case basis and may vary according to several factors, namely:

  • the number of people;
  • the event location;
  • the type of cuisine requested by the client;
  • the complexity of the service to be provided.

11. Payment Methods

Payment for the services provided must be made through the following means:

  • bank transfer;
  • MB Way.

11.1. The booking is only considered confirmed after payment of the agreed deposit. The remaining balance must be paid under the terms previously defined between the parties.

12. Disclosure of Content

Guest at Home may publish, on its website and official social media, content related to the services it provides, including photographic records of events and dining experiences carried out, for the purposes of promoting and publicising its activity.

12.1. The disclosure of images or other content relating to private events will depend, where legally required, on the prior authorisation of the client.

13. Personal Data Protection

Personal data is processed under the terms of the GDPR for:

  • billing;
  • contractual management and performance;
  • compliance with legal and tax obligations.

The client may exercise the rights of access, rectification, erasure and objection through the email: geral@guestathome.pt

14. Liability

Guest at Home is not liable for:

  1. technical interruptions of the website;
  2. internet or digital platform failures;
  3. delays caused by external factors;
  4. incorrect information provided by the client;
  5. the impossibility of carrying out the service due to inadequate conditions at the location indicated by the client.

15. Applicable Law and Dispute Resolution

These Terms and Conditions are governed and interpreted in accordance with Portuguese law. The consumer may resort to Alternative Dispute Resolution (ADR) entities, under the legally applicable terms.

Last updated: 17 July 2026.